Refund policy
Returns & Refunds Policy
At Aqualis, we want you to be happy with your purchase. If you experience any issues with your order, or having trouble with installation, please contact us and we’ll do our best to help.
Returns
We accept returns within 30 days of delivery for undamaged items in their original packaging and condition.
To request a return, please contact us with your order number and reason for return.
Refunds
Once your return has been received and inspected, we’ll notify you of the outcome. Approved refunds will be processed back to your original payment method.
Please allow several business days for your bank or payment provider to process the refund.
Damaged or Faulty Items
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with photos of the issue and we’ll arrange a replacement or refund.
Change of Mind
For change-of-mind returns:
- Items must be unused and in original packaging
- Return shipping costs are the responsibility of the customer
- Original shipping costs are non-refundable
Shipping
Orders are shipped from within Australia and typically arrive within 2–7 business days.
Contact
For any return or refund enquiries, please contact us through our store contact page or support email.